Access the Ritz-Carlton website and explain what the "Gold Standard" of the Ritz-Carlton means and highlight the necessary components of service quality. What is the relationship of the "Gold Standard" to service quality? Your "short report" must be in APA format, do not forget to include your name on the paper. This assignment is to be placed. It is due no later than the last day of Week 1 (Sunday) NLT midnight (PST).
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