Applicants: These are the people who visit Australia Post for applying tax file number, police check or Australian passport.
computer science
Description
CASE STUDY
AUSTRALIA POST
DOCUMENT
SERVICES AND DIGITAL IDENTIFICATION
Stakeholders:
1. Applicants (External &
Operational)
2. Employees (Internal &
Operational)
3. Australian Government (External &
Executive)
4. Post-Man (Internal & Operational)
Roles of Stakeholders:
1. Applicants: These are the people who visit
Australia Post for applying tax file number, police check or Australian
passport. Renewing Australian passport or driver’s license.
2. Employees: These are the people who are working
at the Australian Post. They have some duties such as, filling the forms,
taking interviews and checking identification of applicants.
3. Australian Government: Government officially runs
Australian Post. Government will be affected with all profits and losses as
being official owner.
4. Post-Man: These are the people who deliver
couriers from their post office to government authorities or other locals.
Use Case
Description:
|
Actors |
Use
Case |
Description |
|
|
Applicant and Government |
Obtain form |
Applicants must obtain form from Australian Government. |
|
|
Post Centre and Applicant |
Lodge application |
The applicants must lodge their application at authorized post
center. |
|
|
Post Centre and Applicant |
Book an interview |
The applicants must book an interview for passport and tax file
number at authorized Australia post center. |
|
|
Applicant and Post Centre |
Apply for police check |
Applicants can speed up their process by applying at Australia Post
center if they have DIGITAL ID. |
|
|
Applicant |
Book an interview |
The applicant must book an appointment for interview for biometric
and payment manually. |
|
|
Organization |
Verify Identity |
Organization can digitally verify identity on TDIF. |
|
|
Digital Id |
Verify applicant’s identification |
Digital iD will verify applicant’s identification with any documents
needed. |
|
|
Applicant |
Use Digital iD |
Applicant must need to provide 2 documents from some documents to use
Digital iD. |
|
|
Applicant |
Bring documents |
Applicant must bring their documents at certified post center. |
|
|
Staff |
Verify identity |
Staff will verify applicant’s identity as system can generate receipt. |
|
Use Case
Diagrams:
(for
Document Services)
Use Case
Diagram:
(for Digital
Identification)
Class
Diagram:
