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The following rules apply to all short case analysis essays:
Length: 750 words minimum
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WHY BAD THINGS ARE DONE BY GOOD PEOPLE
COMMISSIONS ON SALES AT BROCK MASON BROKERAGE by Tom L
Beauchamp
James Tithe is manager of a large branch office of a major Midwestern brokerage firm, Brock
Mason Farre Titmouse. He now manages 40 brokers in his office. Mr. Tithe used to work for
E. F Hutton as a broker and assistant manager, but when that firm merged with Shearson-
Lehman/American Express, he disliked his new manager and left for Brock Mason. He knew
the new firm to be aggressive and interested primarily in limited partnerships and fully
margined common stock. He liked the new challenge. At Hutton his clients had been
predominantly interested in unit investment trusts and municipal bonds, which he found
boring and routine forms of investment. He also knew that commissions are higher on the
array of products he was hired to sell at Brock Mason.
Although bored at Hutton, James had been comfortable with the complete discretion the
firm gave him to recommend a range of investments to his clients. He had been free to consult
at length with his clients, and then free to sell what seemed most appropriate in light of their
objectives. Hutton of course skillfully taught its brokers to be salespersons, to avoid lengthy
phone calls, and to flatter clients who prided themselves on making their own decisions; but
the firm also did not discourage the broker from recommending a wide variety of products
including U.S. government bills, notes, and bonds, which averaged only a $75 commission on
a $10,000 bond.
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