Ferrington & Associates is a consulting company that serves Fortune 500 companies, assisting with their financial management software.
business
Description
COM-500 Topics 6 Conflict Resolution in the Workplace
Simulation
Ferrington
& Associates is a consulting company that serves Fortune 500 companies,
assisting with their financial management software. Ferrington & Associates
divides its employees into teams of five and assigns one of those individuals
to be the team lead. Currently, Ferrington & Associates has been going
through a decline in billing hours, which has led to rumors that layoffs are
coming. One team at Ferrington & Associates consists of Erica Jasmir, the
team lead and the following team members: Michael Vincent, Janelle Riske,
Timothy Johannson, and Sheila DuBois.
Background Information
Erica
Jasmir has worked at Ferrington & Associates for 15 years. She has been a
team lead for 1 year and is very excited about her promotion. She tries to be
very opening and welcoming to her team members. Erica has been worried recently
about her father, who was recently diagnosed with terminal cancer and not given
much time to live.
Michael Vincent has just started working for Ferrington and Associates after
completing his MBA at an Ivy League school. Michael is very active outside of
work and likes to invite his team members along with him to activities such as
working out in the gym or going to sporting events. Michael comes from a
wealthy family and drives a very nice sports car.
Janelle
Riske has been with Ferrington & Associates for 3 years and really enjoys
her job. She takes a lot of pride in her work and really enjoys her clients.
Janelle is married, yet is often seen working late at the office to serve her
clients.
Timothy
Johannson has worked at Ferrington & Associates for 5 years. Timothy was
considered for the team lead position that ultimately went to Erica, which has
caused him to feel some resentment towards her. Timothy recently went through a
divorce and now has sole custody of his children and has had a hard time
adjusting to this change.
Sheila
DuBois has worked at Ferrington & Associates for 2 years. Sheila is
temperamental and emotional. She has been actively looking for other
employment, and does not feel a strong investment with the company. Sheila has
received several complaints from customers about her interactions and service
levels.
