It is unlikely that any overseas tour assistant will ever develop good customer service skills.
computer science
Description
Instructions:
1. The assessment covers the topics in Unit 1 and Unit 2.
2. The total marks for TMA 1 is 100 and contributes 25% towards the total grade.
3. This is an individual assignment. No duplication of work will be tolerated. Any plagiarism or collusion may result in disciplinary action, in addition to ZERO mark being awarded to all involved.
4. Submit your TMA to Online Assignment Submission System. Submission of TMA in hard copy will not be accepted. Marks will be awarded for correct answers.
5. Times New Roman 12 pt font should be used for all writing. Answer all questions in English.
6. The deadline for the submission of TMA 1 is during week 8.
Students are highly encouraged to passage their TMAs to the Turnitin system
before submission, to encourage honest academic writing and it is not
mandatory except for Project courses.
Question 1
Critical thinking involves 4 steps. List down the steps and use these steps to answer
the following.
a. It is unlikely that any overseas tour assistant will ever develop good customer service skills.
b. I assumed that the new tour assistant does not value promptness, but after talking to her, I think that assumption is wrong.
c. Based on my limited knowledge of business management, I recommend additional training for the new tour assistant.
d. I’ll try to help the new tour assistant improve her time and customer management
skills. But if that doesn’t increase tour enrollments, I give up. Someone else can
tackle this problem.
