IFSM-300 Case Study, Stage 4: IT Solution and Next Steps
10/27/2016 Rev B
Before you begin this assignment, be sure you:
1. Have completed all previously assigned readings, particularly those assigned in Weeks 3 and
4 of the class.
2. Re-read the “Kelly's Salon Case Study" and the Stage 1, 2 & 3 assignments, and review the
“Walmart Example.”
3. Review Instructor feedback from previous assignment submissions.
Overview of IT Solution and Next Steps for Kelly's Salon
For your Case Study Stage 1 assignment, you performed a Five Forces Analysis and justified
Kelly's chosen generic strategy for competitive advantage and the business process that she
would like to improve through the application of technology.
For your Stage 2 assignment, you identified the inputs, processing, and outputs of Kelly's selected
business process. Those inputs, processing, and outputs form the functional (business)
requirements for an IT system to improve the process.
In Stage 3, you identified the IT requirements by evaluating their applicability and importance in
a new system to be implemented to improve the identified business process for Kelly's Salon.
Following your analysis of the business environment and the business and IT requirements,
Kelly Kostanza has decided to move ahead and implement an IT solution. She has asked
you to identify an IT solution and explain what the steps would be to implement it.
Since Kelly's Salon is a small business, Kelly should take advantage of a Software as a
Service (SaaS) cloud-based system that has already been developed and is maintained and
operated by a vendor.
You should do some research and find a vendor-provided solution
that will support the process that is being improved. Refer to the process model and your
Stage 2 inputs, processing, and outputs that define the business requirements; and refer to
your Stage 3 IT requirements as you select an appropriate solution. The solution should be
specific for the needs of Kelly’s Salon. Consider the cost of the solution as you make your
choice, so that your recommended solution will be affordable for Kelly.
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