Operations Management (OM) is an important aspect of business (Slack et al, 2013; Greasley, 2013; Patton et al, 2011).
management
Description
Background
Operations
Management (OM) is an important aspect of business (Slack et al, 2013; Greasley, 2013; Patton et al, 2011). Both service
and manufacturing organisations use OM to ensure they are competitive and
assist in providing and maintaining good levels of customer service (Johnson et al, 2012). Developing a system of an organisations
operation can be advantageous both for both the customer and organisation
(Bamford and Forrester, 2010).
Subsequently, once a system has been developed and understood it should
be possible to determine why the system works well, or not well, and to
recommend possible production related improvements that will assist both
parties concerned.
Task
In this assignment analyse
a production system (service or manufacturing based) with which you are
familiar; a shop, restaurant, transport system, doctor’s surgery are all possible
examples. Your tutor will give some guidance on your choice of
organisation/case study. Your assignment should address the following
questions:
- Critically appraise
how well the inventories and/or assets within the production system are
currently managed.
- Provide a detailed
illustration of the key operations involved within your chosen
production system presenting a logical operational flow.
- From the illustration
in point two, identify two points where the organisation’s delivery
system may fail to align its operational performance measures, clearly
demonstrating your reasoning and understanding behind this.
- Discuss how a
lean approach could be utilised in the production system to potentially
reduce the failings discussed in point three.
- Identify three
key findings discussing the extent to which the lean approach chosen may
assist the production system with aligning its operational performance measures.
