Prepare a proposal for any one Process Improvement project for your organization/ department. The proposal should address the following:
management
Description
1. Prepare a proposal for any one
Process Improvement project for your organization/ department. The proposal
should address the following: (2250 words)
a) Brief description of the
organization /department /process:
b) The existing problem /
opportunity identified:
This part should be most detailed clearly showing the different quality
tools used in identifying the problem / opportunity, e.g fish-bone diagram /
flowchart /pareto chart, etc. You will most probably need a combination of
tools to justify your choice.
You are mainly graded in this section for your ability to use the right
tools in the right context.
c) Proposed solutions:
d) Implementation Plan – detailing
the activities / timeline / resources required:
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2. What
do you understand by quality and quality management? (750 words)
Support your answer with references form relevant literature, experience
and by adding real world examples / mini-case studies.
Remember to avoid plagiarism by quoting directly from internet / offline
resources. Add in-text citation for any ideas which need referencing.
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3. Assessing an organization across Deming's 14 points for Total
Quality Management
Fill up the template below to review any organization of your choice
against Deming' 14 points of TQM. You
can keep the name of the organization anonymous if you wish.
(1000 words)
|
Brief
description of department / organization: |
Deming's 14 Points of TQM:
|
S. No. |
Description |
Evaluation of Current State in the
department / organization |
|
1.
|
Consistency of Purpose |
|
|
2.
|
Adopt a new philosophy |
|
|
3.
|
Dependence on mass inspections |
|
|
4.
|
Awarding business on the basis of
price tag alone |
|
|
5.
|
Improve constantly and forever |
|
|
6.
|
Training on the job |
|
|
7.
|
Leadership |
|
|
8.
|
Drive out fear |
|
|
9.
|
Break down barriers |
|
|
10. |
Eliminate slogans |
|
|
11. |
Eliminate work standards. Substitute
leadership |
|
|
12. |
Remove barriers that rob workers of
their right to pride in the quality of their work. |
|
|
13. |
Vigorous program of education and
self-improvement |
|
|
14. |
Transformation is everybody’s job. |
|
