Performance Quality
Answer the below two Questions: Total Word length: 650
Question #1:
(General Answering)
Question: You probably have, unfortunately, heard the
term “dysfunctional family” in news stories about our society. What might the
term “dysfunctional corporate culture” mean? Briefly describe how you might
employ the three kinds of organizational change practiced in total quality
efforts to situations within this “dysfunctional corporation” to improve its
functionality.
[Word Length: 250 Words].
Not more than one reference is needed if it only requires.
Question #2:
(Case Study based):
Read the case study attached on: The Parable of the Green Lawn
And answer the following sub questions:
a)
Within
the context of the continual struggles to create a “world-class” lawn and
“world-class” business, draw analogies between the events when total quality is
implemented.
[Word limit: 200 Words]
b)
Specifically, translate the problems described
here in business language. What are the implementation barriers to achieving
total quality?
[Word limit: 200 Words]
** No External References are required**
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