Service Blueprint: You will be required to blueprint a specific health care-related service interaction .

business

Description

Service Blueprint: You will be required to blueprint a specific health care-related service interaction (one page only). This paper will require a one-page service blueprint (utilizing either the PowerPoint or Excel template provided on Canvas),

 

and one additional page assessing the service interaction according to the Gap Model of Service Quality.

 

You will be tasked to identify potential gaps in service, and then to suggest potential interventions to improve service delivery (two pages total).

 

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