Service Blueprint: You will be required to blueprint a specific health care-related service interaction .
business
Description
Service Blueprint: You will be required to blueprint
a specific health care-related service interaction (one page only). This paper
will require a one-page service blueprint (utilizing either the PowerPoint or
Excel template provided on Canvas),
and one additional page assessing the
service interaction according to the Gap Model of Service Quality.
You will be tasked to identify potential gaps in
service, and then to suggest potential interventions to improve service
delivery (two pages total).
