In their article ‘Teams without Teamwork?’, van den Broek, Callaghan, and Thompson (2004) discuss how the organization of call center work into teams does not necessarily mean there will be teamwork.
To what extent does this pose a problem for people management, and what are the key issues in maximizing the benefits of teams and teamwork for both employees and the organization?
Structure and Essay plan worth 1000 words with references
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