Tech is modernizing its college ID system. Beginning this term, all faculty, staff, and students will be required to carry a “smart” identification card, called a student passport.
management
Description
CASE PROBLEM 1 (5 Point)
Tech
is modernizing its college ID system. Beginning this term, all faculty, staff,
and students will be required to carry a “smart” identification card, called a
student passport. What makes it smart is a magnetic strip with information on
club memberships, library usage, class schedules (for taking exams),
restrictions (such as no alcohol), medical insurance, emergency contacts, and medical
conditions. If desired, it can also be set up as a debit card to pay fines or
purchase items from the bookstore, vending machines, cash machines, copy
machines, and several local retailers. University administrators are excited
about the revenue potential and increased control of the passport, but they are
not looking forward to the process of issuing approximately 60,000 new cards.
If applicants could be processed at the rate of 60 an hour, the entire
university could be issued passports in a month’s time (with a little overtime).
The steps in the process and approximate times follow. Steps 1 and 2 must be
completed before step 3 can begin. Steps 3 and 4 must precede step 5, and step
5 must be completed before step 6.
|
Steps in Process |
Time |
|
1. Review application for correctness |
10 seconds |
|
2. Verify information and check for outstanding debt |
60 seconds |
|
3. Process and record payment |
30 seconds |
|
4. Take photo |
20 seconds |
|
5. Attach photo and laminate |
10 seconds |
|
6. Magnetize and issue a passport |
10 seconds |
a. Is it
possible to process one applicant every minute? Explain.
b. How
would you assign tasks to workers in order to process 60 applicants an hour?
c. How
many workers are required? How efficient is your line?
CASE PROBLEM 2 (15 Point)
Since
the outbreak of Covid-19, data from Bangladesh Garments Manufacturers and
Exporters Association (BGMEA) shows that $3.18 billion worth of orders were
canceled from 1150 factories from mid-March till April 16, affecting
approximately 2.28 million workers, leading to many workers being sent home
without pay. You have been hired as a consultant to the National Economic
Council. Prepare a report on the effect of COVID-19 on the RMG sector and plan
for the economic recovery of this sector. What operations management tools can
effectively be used for the recovery? Discuss in detail.
