We start by introducing the objective of governance specific to the information technology function and services. Next, we offer to you the fundamental battle in technology management—the constant tug-of-war between centralization and decentralization. We then provide several examples of how real-world organizations have reconciled their choices in how to structure themselves. Next, we present an overview of decision making processes and some of the methods for making decisions. Finally, we present insight into the complexity of real-world choices highlight the politics of information. Before writing-up the Case paper, make sure you read and review the course materials assigned to Module 2.
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