What are the factors that influence the brand image of DHL express in the UK and the Netherlands where both DHL parcel and DHL express are operating?

business

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My research questions are: 

RQ1: What are the factors that influence the brand image of DHL express in the UK and the Netherlands where both DHL parcel and DHL express are operating?


RQ2: How should DHL express enlarge their brand image towards their customers in the UK and the Netherlands in order to achieve an increase of 15% more customer satisfaction rate


First make the project objective for me (around 850 words single spacing) and if i am satisfied about the quality i will order my whole thesis. Moreover, Analyse the attach files really good especially the grading rubric how my lectures will assed the thesis and what is needed for the chapter project objective.

Instruction Files
2021Q1AssessmentformGraduation.xlsx
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2021GraduationGuideIB.pdf
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