What type of 'operation' does your company operate (ie: storage, production,
business
Description
4.
What type of 'operation' does your company operate (ie: storage, production, transportation,
retail, etc..)? The
Sherwin-Williams Co. basically deals with manufacture and trade of paints and
coatings. (https://www.forbes.com/companies/sherwin-williams/#2f0e751f45a0) Our
Store carries out only retail-sales operations to our current and prospective
customers. 9.
Describe some of the current issues that influence 'product/service design.' Usually,
all the paints in the store comes in the buckets of gallons they have cylindrical shape and it’s
difficult to give in square,rectangular and triangular shape because these shapes
have sharp-pointed edges and moreover paints are basically chemicals and there
are more chances of getting them damage 14.
Describe the 'dimensions of quality' placed upon your products/services, and the
corresponding quality or continuous improvement tools used to meet these
standards. Dimensions of quality used in
products: Performance:The
paint is best in class and its number one brand in the whole world. The sales
are very impressive. Durability:
The paints are very durable in the way that they last for 4-5 years and also
have very good customer feedback.While durability of cans and buckets are also
durable because the cans are made up of steel and the buckets are made up of
plastic. Both have very good interlocking mechanisms for their packaging. Reliability:The
cans are very strong and their caps fits properly hence avoiding any leakages. Aesthetics:
Cans are round and circular in shape so that they occupy very less space.Also,
they do have handles for safety and easy handling.Lid can be easily opened by
can opener and can be re-closed by using hand which makes them easy to use.Pail
bucket lid cannot be opened by using hands and they have slots that need to be
opened before in order to open its lid.The bucket is very strong and it will
not get any damage even after falling onto ground which makes them to have a
sturdy design. Dimensions of quality used in
services: Tangibility:
Store is always kept clean and tidy. Courtesy:
Customer service is very exceptional and that is why it is ranked number 1
brand in North America and the whole world. Convenience:
It is very good whenever Do It Yourself (DIY) or painter comes to the store and
associates help them to put their items in the car so that the customer will
not face any problem and it also saves their precious time. Timeliness:
If there is store truck delivery is always on time and any paint is prepared
within 4-5 minutes if there are 4-5 cans but if there are 10 pail buckets then
it usually takes approx. 10 minutes. 19.
Based upon this report, describe your short-term (Immediate - 5 years) operations
recommendations for this company.
