Which type of response statements did you feel were the most difficult to develop? Why?
social sciences
Description
1. Client Statement
#1
“I’m really worried about my
mother.”
Simple encouragement- I understand lets keep faith and see
what I can do help
Rephrasing
Reflective responding
Clarification
Interpretation
Providing information
Emphasizing client’s strengths
Self disclosure
Summarization
Eliciting information – closed-question
Eliciting information – open-ended question
2. Client Statement #
2
“Hell’s bells! I’ve got so much work
to do that I don’t know where to start.”
Simple encouragement
Rephrasing
Reflective responding
Clarification
Interpretation
Providing information
Emphasizing client’s strengths
Self disclosure
Summarization
Eliciting information – closed-question
Eliciting information – open-ended question
3. Client Statement #
3
“My dad beat me up last night.”
Simple encouragement
Rephrasing
Reflective responding
Clarification
Interpretation
Providing information
Emphasizing client’s strengths
Self disclosure
Summarization
Eliciting information – closed-question
Eliciting information – open-ended question
4. Client statement #
4
“My little girl Grizelda is
three-and-a-half and hasn’t started to walk yet.”
Simple encouragement
Rephrasing
Reflective responding
Clarification
Interpretation
Providing information
Emphasizing client’s strengths
Self disclosure
Summarization
Eliciting information – closed-question
Eliciting information – open-ended question
5. Client Statement
#5
“I just don’t have enough money to
pay the rent. What should I do?”
Simple encouragement
Rephrasing
Reflective responding
Clarification
Interpretation
Providing information
Emphasizing client’s strengths
Self disclosure
Summarization
Eliciting information – closed-question
Eliciting information – open-ended question
Process Portion
1. Which type of
response statements did you feel were the most difficult to develop? Why?
2. Which type of
response statements were the easiest to think up?
3. For each client statement, which types of response
statements seem to fit best?
4. To what extent (1 little to 5 very much) did you feel
that there were overlapping response types?
Specify exactly where you felt there was such overlap. 4
