You are an External Auditor for WeRAudits, an international registrar for companies certified to ISO 9000.
management
Description
You are an External Auditor for WeRAudits, an international registrar for companies certified to ISO 9000. Since your co-worker Tammy’s recent “forced departure”, you have been very busy getting caught up on the backlog. You have been assigned your next task which is to do a Certification audit for Dave’s Toxic Waste Removal and Tree Planting Company (a subsidiary of Dave’s Welding Products and Stuffed Animals Company). They are currently certified to ISO 9001:2015 and your job will be to assess the company to decide whether they should be re-certified this year.
Coming to their site, you performed the audit over several days by conducting interviews at all levels, looking through
their systems, checking against the standards and their policies and procedures and have come up with the following
observations:
1. They have an intranet site where all their documents are housed which is easily accessible to all employees in the organization.
2. When interviewed, you found 5 out of 10 of employees were familiar with the company Quality Policy and could say how their work affected the quality management system
3. The company has a Quality Policy that is posted and relevant to the company requirements and ISO standard
4. Calibration equipment for testing radiation levels in the offices has a regulatory requirement stating testing must be done every 2 months. They had records showing it had been serviced in Jan and March but there were no records to indicate it had been done in May. You did note that it is on an automatic schedule with the calibration lab.
5. An employee provided the suggestion that customer feedback should be shared with all employees so they can
be better connected to the customers and their needs
